How to request account deletion
Use Start your request on this page. Sign in with your account if needed, review the information and confirm your request. You can also open Profile → Privacy and preferences → Request account deletion in the app.
For your account's protection, a deletion request needs a recent sign-in. If asked, sign in again and return to this page. Do not include your PIN, password or identity documents in the request.
What the request covers
Your request covers the parent account, its linked learner profiles and associated personal learning records, including practice history, task submissions and progress. Deletion is permanent once completed and you will lose access to that account and its saved learning information.
What may need to remain
Records needed for payment obligations, fraud prevention, consent evidence or safeguarding concerns may be retained separately. Support reviews these records and explains any necessary retention before confirming the outcome. A request does not automatically cancel a payment or refund a purchase.
What happens next
The service records your request and gives you a reference number. Support reviews it; submitting a request does not immediately delete the account. You can check its status in Help & support and will receive confirmation when the request is resolved.
Signing out, removing the app or stopping practice does not delete your account. If you need help or cannot sign in, contact the company representative who helped you register.