Information we collect
Parent accounts contain the parent's name and phone number. Learner profiles contain a first name or nickname, age group, speaking goal and learning preferences. Staff accounts contain company-issued account details.
We save class enrolments, assigned tasks, submitted reflections, practice history, progress, teacher feedback and messages you send to support. Account and session records help us recognise signed-in users and protect access.
Why we use it
We use this information to manage accounts, match learners to the correct age group, deliver classes and tasks, show progress, provide support and prevent unauthorised access. Your PIN or password is stored as a protected hash; it is not displayed to teachers.
Children and parent controls
Our learner groups are ages 8–12 and 13–15. A parent or guardian creates and manages the family account and provides permission for the learner's participation. Parents can manage profiles and request account data or deletion. Learner details are accessible to the family, assigned teachers and authorised administrators.
Use a learner's first name or nickname. Please avoid adding school names, home addresses, identity documents or other sensitive details to practice reflections and support messages.
Device permissions and sign-in
The mobile app can suggest a previously saved phone number or a number offered by your device keyboard. You choose whether to use it. The app does not read your contacts or SIM phone number automatically. Website phone numbers are entered manually.
Microphone access is needed for enabled speaking sessions; camera participation is optional and needs separate permission. Public Speaking does not save audio or video recordings of speaking sessions. If reminders are enabled, a device notification token is used to deliver them.
We keep a secure sign-in session so you can stay logged in until you sign out. Optional usage analytics are controlled in Profile and are disabled in learner mode; private speech and child identifiers are excluded.
Access and service providers
Authorised staff can access only the account and learning information required for their duties. Hosting, live communication, notification and payment providers, where enabled, process the information needed to supply those services. We do not sell personal information or use learner reflections for advertising.
Retention, access and deletion
Account and learning records remain available while your account is maintained. You can export your account data from Profile or submit an account deletion request. Requests are reviewed by support and are not an immediate automatic deletion.
Information needed for payment obligations, security, consent records or safeguarding concerns may need to be retained separately. Support will explain any records that must remain and confirm the outcome of your request. Signing out or uninstalling the app does not delete your account.
Questions and updates
For privacy questions, sign in and open Help & support. If you cannot sign in, contact the company representative who helped you register. Never send your PIN or password in a support message.
We may update this policy as our service changes. The date above identifies the current version.